Terms of Service

Last updated: 22 April 2026

These Terms of Service govern your use of SwitchKit, operated by BCP Software Pty Ltd (ABN 62 641 443 094), trading as SwitchKit ("we", "us", "our"). By purchasing or using SwitchKit, you agree to these terms.

1. What SwitchKit is

SwitchKit is a digital information service that provides personalised, step-by-step instructions to help you update your direct debit details with Australian service providers when switching bank accounts.

SwitchKit provides guidance only. We do not contact providers on your behalf, we do not initiate any transactions, and we do not act as your agent. You are responsible for completing each direct debit update yourself using the instructions provided.

2. What you get

Upon purchase, you receive:

• A personalised kit link delivered to your email address
• Step-by-step switching instructions for each provider you selected
• Your new bank details pre-filled throughout (where applicable)
• Access to your kit for 90 days from the date of purchase

SwitchKit + Scan also includes automated detection of direct debits from uploaded bank statements.

3. Accuracy of information

We make every effort to keep provider instructions current and accurate. However, provider portals, phone numbers, and processes change without notice. We do not guarantee that instructions are accurate at the time you use them. If you encounter an outdated instruction, please let us know at kit@switchkit.com.au.

SwitchKit is not responsible for any missed payments, failed direct debits, or other consequences arising from the use of our instructions.

4. Payment and refunds

Payment is processed securely by Stripe. Prices are in Australian dollars (AUD) and inclusive of any applicable taxes.

Because SwitchKit is a digital product delivered immediately upon purchase, we generally do not offer refunds once your kit has been generated. If you experience a technical issue that prevented delivery of your kit, contact us within 7 days and we will make it right.

5. Your responsibilities

You agree to:

• Provide accurate information when purchasing (name, email, bank details)
• Keep your kit link confidential — it contains your personal banking details
• Not share your kit link with others
• Use SwitchKit only for lawful purposes

6. Intellectual property

All content, design, and code within SwitchKit is owned by BCP Software Pty Ltd. You may not reproduce, resell, or distribute any part of SwitchKit without written permission.

7. Limitation of liability

To the maximum extent permitted by Australian law, BCP Software Pty Ltd's liability for any claim arising from your use of SwitchKit is limited to the amount you paid for the service. We are not liable for any indirect, consequential, or incidental damages.

Nothing in these terms excludes rights you have under the Australian Consumer Law that cannot be excluded.

8. Governing law

These terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.

9. Changes to these terms

We may update these Terms of Service from time to time. The current version will always be available at switchkit.com.au/terms.html.

10. Contact

BCP Software Pty Ltd t/as SwitchKit
PO Box 5036, East Geelong VIC 3219
support@switchkit.com.au