Privacy Policy

Last updated: 22 April 2026

SwitchKit is operated by BCP Software Pty Ltd (ABN 62 641 443 094), trading as SwitchKit ("we", "us", "our"). We are committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What information we collect

When you use SwitchKit, we collect:

• Your name — used to personalise your kit and phone scripts
• Your email address — used to send you your kit link
• Your new BSB and account number — used only to pre-fill your switching instructions. These are stored temporarily in your kit (90 days) and never used for any other purpose
• Your provider selections — used to generate your personalised kit
• Payment information — processed directly by Stripe. We never see or store your card details

If you use the SwitchKit + Scan feature, you may also upload bank statements. These are processed to identify direct debits and are not stored beyond your kit generation.

2. How we use your information

We use your information solely to:

• Generate and deliver your personalised SwitchKit
• Send you your kit link via email
• Store your kit securely for 90 days so you can return to it

We do not use your information for marketing, profiling, or any purpose beyond delivering your kit.

3. Who we share your information with

We use a small number of trusted third-party services to operate SwitchKit:

• Stripe — payment processing. Subject to Stripe's own privacy policy.
• Resend — email delivery of your kit link.
• Cloudflare — hosting, edge computing, and secure storage of your kit data.

We do not sell, rent, or share your personal information with any other third parties.

4. Data storage and security

Your kit data is stored in Cloudflare's KV storage and automatically deleted after 90 days. We use industry-standard security practices to protect your data. Your bank account details are stored only within your kit and are not accessible to anyone other than you via your unique kit link.

5. Your rights

Under the Australian Privacy Act, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Make a complaint about how we handle your information

To exercise any of these rights, contact us at support@switchkit.com.au.

6. Cookies

SwitchKit uses browser session storage to temporarily hold your order details during checkout. This data is cleared once your kit is generated. We do not use tracking cookies or third-party advertising cookies.

7. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available at switchkit.com.au/privacy.html. Continued use of SwitchKit after changes constitutes acceptance of the updated policy.

8. Contact us

For any privacy-related questions or concerns, please contact:
BCP Software Pty Ltd t/as SwitchKit
PO Box 5036, East Geelong VIC 3219
support@switchkit.com.au

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.